We’re Here to Help — Easy Returns and Replacements
At Hasano, we care about your experience.
If something isn't right with your order, we want to hear about it. Our mission is to deliver products that are high-quality, sustainable, and accessible — and your satisfaction is a big part of that. If you notice an issue, simply send us an email with a photo or video showing the problem. We'll arrange a free replacement for you — no complicated forms, no fuss.
Prefer a refund?
No worries — just reach out within 30 days of receiving your order, and we'll walk you through the refund process quickly and easily. We're here to make sure you love what you buy — every time.
At Hasano, we care about your experience.
If something isn't right with your order, we want to hear about it. Our mission is to deliver products that are high-quality, sustainable, and accessible — and your satisfaction is a big part of that. If you notice an issue, simply send us an email with a photo or video showing the problem. We'll arrange a free replacement for you — no complicated forms, no fuss.
Prefer a refund?
No worries — just reach out within 30 days of receiving your order, and we'll walk you through the refund process quickly and easily. We're here to make sure you love what you buy — every time.