Privacy Policy
We Respect Your Privacy

At Hasano Group Pty Ltd ("Hasano", "we", "us", "our"), we are committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, and protect your personal information.

"Personal information" refers to data that identifies you personally.

Collection of Personal Information
We may collect and store personal information that you provide to us directly, through our website, or through other interactions. This may include:
  • Your name, phone number, address, and email address
  • Information to process your orders or provide updates
  • Details provided through feedback, surveys, promotions, or customer support
  • Details provided through feedback, surveys, promotions, or customer support
  • Financial or credit card information where necessary
  • Any other information you choose to share with us
How We Collect Personal Information
We collect personal information through a variety of methods, including:
  • Electronic communications (website, email, or chat)
  • In-person interactions
  • Third-party services providing relevant information
We handle all personal data received from third parties in accordance with this Privacy Policy.
Use of Personal Information
We use the information we collect to:
  • Deliver products, services, and updates
  • Improve our services and customer experience
  • Inform you about new products, promotions, or opportunities
  • Contact you through phone, email, SMS, or mail
Disclosure of Personal Information
We may disclose your personal information:
  • To our employees, contractors, agents, suppliers, insurers, or professional advisors as necessary
  • To comply with legal obligations such as laws, regulations, court orders, or law enforcement requests
  • To protect our rights, property, and safety or that of our users or third parties
  • To third-party services assisting with our business operations (who are required to maintain confidentiality)
  • In the event of a business sale, merger, or transfer, under appropriate confidentiality agreements
  • To overseas parties where necessary for operational purposes
By providing your information, you consent to such disclosures.
Security of Personal Information
Hasano is committed to protecting your personal information.
We implement suitable physical, electronic, and managerial procedures to prevent unauthorised access, modification, or disclosure.
However, please note that no data transmission over the internet can be guaranteed as completely secure, and you share information with us at your own risk.
Accessing and Updating Your Personal Information
You may request access to, or correction of, the personal information we hold about you by contacting us at info@hasano.com.au.
A small administrative fee may apply.
We may refuse access where permitted by law.
Complaints
If you have concerns about how we handle your privacy, please contact us at:
Privacy Officer
Hasano Group Pty Ltd
2 Gilmore Cre, Lynbrook VIC 3975.
We take all complaints seriously and will respond promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
All changes are effective immediately upon posting on our website. Please check back periodically for any updates.
Website and Cookies
When you visit our website (www.hasano.net), we may collect:
  • Browser type, operating system, referring website, and other non-personally identifiable data
  • This information is used to analyse trends and improve your browsing experience.
We also use cookies to enhance site functionality and personalise your experience. You can disable cookies via your browser settings, although doing so may limit some website features. We may use cookies for website analytics and to serve relevant ads through services like Google Ads.
Third-Party Sites
Our website may contain links to third-party sites.
Hasano is not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies separately.