FAQs

At Hasano, we’re committed to making clean water simple. Find quick answers to the most common questions about our product, installation, shipping, and more below.

How often do filters need replacing?
  • Every 3 months – as recommended by healthcare professionals.
  • Hasano filters are high-quality and long-lasting, so they don’t need replacing as frequently as many others — saving you money in the long run.
Will it fit on my tap?

Hasano fits 98% of standard taps with round-tipped aerators. We include all the tools and adapters you’ll need for installation.If none of the provided adapters fit your tap, just send us a photo of your faucet — we’ll send additional adapters at no extra cost.

Hasano is not compatible with:

  • Square-shaped taps
  • Pull-out or hand-held taps
  • Spray-style taps
  • Faucets with sensors
How does it work?

Hasano filters use a powerful 3-in-1 purification system:

  • Physical filtration – traps particles and sediments
  • Chemical adsorption – removes chlorine and organic compounds
  • Ion exchange – targets heavy metals and harmful minerals
Combined with our 5-layer filter design, Hasano provides superior water purification that stands out in the market.
Has Hasano Fliters been tested?

Yes — our filters have been independently tested and certified by labs across Europe to ensure safety, effectiveness, and overall health benefits.Hasano is committed to providing your family with clean, safe, and great-tasting water.

Do I need a filter if my tap water is already treated?

Absolutely. Even treated water can still contain:

  • Residual chlorine
  • Heavy metals
  • Microorganisms
  • Unpleasant tastes or odors
Hasano filters add an extra layer of protection, improving taste and ensuring healthier, higher-quality water.
What’s the shipping time?
  • Same State (NSW): 2–4 business days
  • Interstate: 3–6 business days
  • Express Post: Same State (NSW): 1–2 business days
  • Express Post: Interstate: 1–3 business days
You’ll receive a tracking number once your order is shipped.
What’s your return policy?

If you're not 100% satisfied, you can return your product within 30 days of delivery.To begin the return process, simply reach out to our customer service team for assistance.

Is there a warranty?

Yes! All Hasano products come with a 12-month warranty from the purchase date.If you experience any issues or receive a defective product, contact us and we’ll make it right.

⚠️ Note: The warranty does not cover damage caused by misuse, neglect, wear and tear, or improper use (e.g., dropping the product).

Still have questions?

No problem — our team is here to help. If you couldn’t find what you were looking for, feel free to reach out to our support team anytime. We're happy to assist!